Intermittent App Slowness Due to Search Performance Degradation

Incident Report for Captivated

Resolved

This incident has been resolved.
Posted Jul 24, 2025 - 18:39 EDT

Monitoring

We’ve implemented a fix to address degraded performance with searching. Initial testing shows improved results, and we are actively monitoring to ensure continued stability.
Posted Jul 24, 2025 - 14:56 EDT

Identified

We are currently experiencing degraded performance in parts of the application due to increased load on our search infrastructure. This may result in slower loading times, delayed search results, or occasional timeouts. Our team has identified the issue and is actively working on a resolution. We appreciate your patience and will provide updates as we make progress.
Posted Jul 24, 2025 - 09:58 EDT
This incident affected: app.captivated.works, Message Sending, and Message Receiving.