Video Chat Service Disruption

Incident Report for Captivated

Resolved

This incident has been resolved.
Posted Jul 30, 2026 - 21:20 EDT

Update

This issue has been resolved and video chats are fully operational. We apologize for any inconvenience this may have caused.
Posted Jul 30, 2026 - 21:19 EDT

Monitoring

We've applied a fix for the issue affecting video chats. We're currently monitoring to confirm full resolution and will update this page once we've verified the fix.
Posted Jul 30, 2026 - 20:43 EDT

Investigating

We're currently investigating an issue affecting video chats and related messaging features. Some users may experience failures when attempting to start or join video calls. Our team has identified the root cause and is working on a resolution. We'll post an update as soon as we have more information.
Posted Jul 30, 2026 - 17:19 EDT
This incident affected: app.captivated.works.